Delivery & Returns
The first thing to do here is to make sure you have read our Order & Payments section. We want to make sure you know how we have set up our ordering process and that you are comfortable with how it operates. Also to let you know we only accept MasterCard, Visa and American Express cards for payment.
How much to deliver to your area? - The Delivery Calculator
So there is no confusion - we charge for delivery. We are based in Sydney so all our freight rates are based on the cost of getting your order to you via Australia Post and Fastway Couriers.
So when you place your order, or even before you place your order, you go to the Australia Post Icon on the site (in fact just to your right and up a little on this page) and enter your information and the calculator will determine how much your freight will cost. Simple. We have set the calculator up so that you enter the number of bottles you are ordering and your post code and then hit calculate...and hey presto a delivery cost will appear. At checkout this is all added up for you. The reason you have to enter bottles is explained in our Ordering and Returns section Supply Terms and Conditions
Where do we deliver to?
We deliver to anywhere in Australia except for designated "Dry Areas" as detailed in our Supply Terms and Conditions Supply Terms and Conditions
When do we deliver?
Australia Post and Fastway Couriers deliver Monday to Friday during normal business hours.
How long will my delivery take?
Australia Post and Fastway Couriers are fast and reliable. As we are based in Sydney all our orders are sent from Sydney. In normal circumstances we expect your wine order to be delivered within 3 working days, of when you placed your order, if you live in Sydney. 4 working days if you are in Melbourne, Brisbane, Adelaide and country NSW. 5 working days for Perth and other country areas. For remote country areas it can take up to 10 working days. Please read our official terms.Supply Terms and Conditions It errs on the maximum number of days for delivery, however we will be trying to get your wine to you as fast as possible.
We doubt you will have an issue however if there is a rare occasion where we have a problem....just ring us on 1300 10 55 88 and we will sort things out with you on the phone. For our full terms on returns please click on the link.
Supply Terms and Conditions