Frequently Asked Questions

Orders & Payment

Why set up an Account?

You become an honourary Bayfield, and get access to all our #bayfieldbestbuys offers
Faster checkout process – no need to re-enter your details each time
Securely save your credit card details for a faster checkout
Manage your account
Update contact details
View billing history
Download tax invoice
View orders
 Track your orders
Set up re-orders – where you can re-order a past order

How do I set up an Account?

You can set up your account here

At the checkout, you also have an option to set up an account

What if I already had an Account on the previous Bayfields website?

Even if you have shopped with us before and have set up an Account on our previous website, you will still need to set up a new customer Account on our new website. You’ll even get $10 off your first order*!

How can I update My Account details?

Login to your account by clicking here or the grey Login/ Register icon on the top right of the website

You can then update any of your details and save changes.

What is “Re-Order”?

You can now login to your account by clicking here or the grey Login/ Register icon on the top right of the website, and next to every order there is a “re-order” option.  This just means you can easily go back and repeat an order you did in the past and it will add straight to cart, ready for checkout, no need to go through the whole shopping process again!

How do I find my Tax Invoice?

Once your order has been received by us, you will receive an email notification and tax invoice.  You can also login to your account by clicking here or the grey Login/Register icon on the top right of the website, find order, and download invoice.

I can’t seem to log into My Account?

Login to your account by clicking here or the grey Login/ Register icon on the top right of the website

Simply click on the “Forgot your password?” link and we will email you a “create new password” link to your registered email address.

Are my details kept securely?

Yes.  When you go through to our secure shopping cart you will automatically be set up with an account login so all your details are kept for next time. Our website has been developed securely with an SSL certificate that provides security for online communications. How this works is when a web browser (such as Chrome or Internet Explorer) contacts our website, the SSL certificate enables an encrypted connection so your details are secure. It’s kind of like sealing a letter in an envelope before sending it through the mail. Your mailing details are safe from third parties (with the exception of Australia Post or our Courier Service who will deliver your order) and we will never, ever sell or pass your details on to any unauthorised third party.

Shipping & Delivery

How will I know that my order has been received?

Once your order has been received by us, you will receive an email notification and tax receipt.

How will I know when my order has been dispatched?

Local Orders: Our team will pick and dispatch your product as quickly as possible.
Other Areas: Once dispatched, you will receive an email notification to let you know that your order is on its way, with Australia post tracking information.

Can I track my order?

Local Orders: Orders by Bayfield’s private courier will be delivered within 2-3 working days.  If you require an update, you can contact us.
Other Areas: Yes, you can login to your account, view orders and see link to track your order.

What if my order hasn’t been received in the specified time?

Please note that all shipping times are estimates and during busy times, or issues outside of our control, delivery may take longer. If you have any concerns, please contact us.

How long will my order take to arrive?
  • All Locals Shipping: within 2-3 working days.  Delivery by 7pm the next Tuesday or Thursday. See 'How long does Free Local Delivery take?' (FAQ below)
  • All other Shipping is subject to Australia Post delivery platforms.  See Delivery Times.
    • Sydney Metro: Within 3 working days 
    • Interstate (Capital Cities): Within 4-5 working days
    • Regional: Within 5 working days
    • Remote Country Areas: Within 10 working days
How long does FREE Local Delivery take?

All orders are dispatched by Bayfield’s private courier each Tuesday and Thursday after placing an order.

Order Placed by 5pm Order Delivered By 7pm*
Monday Tuesday
Tuesday Thursday
Wednesday Thursday
Thursday Tuesday
Friday Tuesday
Sat/Sun Tuesday

* Please note that this is generally the case. During busy times it may take longer.  If you have any concerns, please contact us.

Can I get FREE Local Delivery?

Firstly enter your postcode at the top of this page to see if you are local resident of the Northern Beaches Council catchment area.

To qualify for FREE shipping, you must spend $150 or more in one transaction.

It cannot be applied to retrospective, existing or split orders.

What if I’m not there to receive my order?

At the secure checkout, under the ”Order Notes” you will be prompted to nominate the following options should you not be at home at the time of your delivery:

  • On the porch
  • At front door, out of weather
  • Return to Bayfield’s Superstore Dee Why
  • My local Post Office
  • Other (we cannot deliver to an alternative site or address)

If you are concerned that you will not be available to receive your delivery during business hours we suggest (where possible) to provide your work address instead of your residential address.

Bayfields Hotels Retail Group accepts no liability for lost or stolen orders as a result of preferred onsite delivery alternative options should you not be at home to sign for delivery.

Why did delivery not occur when I received a confirmation email?

Please note that deliveries may not occur at any unattended address, or if the following circumstances apply and as assessed by our delivery partners at time of delivery:

  • The address is unclear, ambiguous, or has a current redirection or hold in place
  • There is no clear delivery instruction authorising them to leave the parcel in a safe place
  • Somebody is home but they cannot provide proof of age
  • There is a risk that minors will access alcohol
  • The site cannot be safely accessed
  • There is no secure location to leave the goods
  • There is no suitable location to leave the goods that is not visible from the street or public view
  • There is a possibility the goods will be damaged due to increment weather, interference, damage by pets or external element

If this is the case, Bayfield’s Private Courier will leave a card at the address with further instructions.

Australia Post will leave a card at the address, directing you to pick it up from the Post Office.

What if I’ve placed an order and it’s out of stock?

We work hard at promoting lines and brands that we have plenty of stock of, however out-of-stocks do happen from time to time. If this does occur we will call you as soon as we receive your order, and offer you the opportunity for a full refund, part order (if applicable) or to place items on back-order.

Is there a maximum I can order?

The maximum for in-store, home delivery and click and collect options are as follows:
60 units of wine, 5 cartons of beer (including ciders) and 12 bottles of spirits in any one order. Should your requirements exceed this amount please call the store on 1300 10 55 88 during store opening hours and we’ll do our best to accommodate your request. Items that feature within our ‘Weekly Specials’ section may also be subject to order limitations.

Click & Collect

What if I’ve placed an order and it’s out of stock?

We work hard at promoting lines and brands that we have plenty of stock of, however out-of-stocks do happen from time to time.  If this does occur we will call you as soon as we receive your order, and offer you the opportunity for a full refund, part order (if applicable) or to place items on back-order.

How long before I can click & collect?

Most if not all Click & Collect orders will be available to collect on the same day (subject to opening and closing times) and generally ready within 60 minutes. You will receive an SMS when your order is ready for collection. Click & Collect is only available with out store opening times. If an order is placed after our stores are closed, we will text you the next day when your order is ready.

What if I want to change/ update my order? What if I haven’t received an SMS?

If you have an urgent order or want an update on the status of your click and collect order, or you haven’t received an SMS within the 60 minute timeframe you can call the store on 1300 10 55 88 for an update.

Can I place my Click & Collect order anytime?

Absolutely, our online store is conveniently available 24 hours, 7 days a week to place an order. However your order will be ready for collection within the store opening times, and once you have received an SMS notifying you that your order is ready for collection.

Can I choose a preferred day/time to pick up?

Absolutely, you can also choose a preferred day and time for collection, by entering any special requests within the ‘Order Notes’ field of your online shopping cart.  So long as it’s at least 60 minutes after placing your order online, and within store opening hours.

Can someone pick up my Click & Collect Order?

For security integrity, we don’t allow anyone but the account and credit card holder to pick up a Click & Collect order.

You will also need photo identification when collecting your order. This assists with prevention of any possible fraudulent use of your credit card. 

Will my order be chilled?

For same day Click & Collect orders we are unable to guarantee that your order will be chilled. For orders that are picked up 24 hours after placing we can place in chiller, simply enter any special requests with the Order Notes fields of your online shopping cart.

Is there a maximum I can order?

The maximum for in-store, home delivery and click and collect options are as follows:
60 units of wine, 5 cartons of beer (including ciders) and 12 bottles of spirits in any one order. Should your requirements exceed this amount please call the store on 1300 10 55 88 during store opening hours and we’ll do our best to accommodate your request. Items that feature within our ‘Weekly Specials’ section may also be subject to order limitations.

Returns

In Store Purchases
Faulty/ Damaged
(Within 2 weeks)

 

Simply bring the products and invoice back to the store and speak to a Bayfield’s team member to organise a refund or replacement.

 

Change Of Mind
(Within 2 weeks)

Simply bring the products and invoice back to the store and speak to a Bayfield’s team member to organise a refund or exchange.

* Products must be in their original packaging and condition.
* We do not accept any open beer cartons. We do accept single wine bottles.

Online Purchases
Faulty/ Damaged
Incorrect Order/ Products Received
(Within 2 weeks)

 

You have 2 options:

    1. Bring the products and tax invoice/email into our Dee Why Superstore and speak to a Bayfield’s team member to organise a refund or replacement.
    2. Contact Us to organise a refund or replacement. We will organise to pick up your order and give you a refund, or send you out a replacement
Change Of Mind
(Within 2 weeks)

 

You have 2 options:

  1. Bring the products and tax invoice/email into our Dee Why Superstore and speak to a Bayfield’s team member to organise a refund or exchange.
  2. Contact Us to organise a refund or replacement. Please note that any returns or exchanges will be at the cost of the customer.

 * Products must be in their original packaging and condition.

* We do not accept any open beer cartons. We do accept single wine bottles.

Pricing Policy

Bayfield's Pricing Policy
  • All prices are in Australian dollars and are inclusive of GST.
  • Product prices listed are applicable to online purchases on www.bayfields.com.au (website only).
  • Online product prices may vary from onsite superstore from time to time and are subject to change at the discretion of Bayfield Hotels (Retail) Pty Ltd.
  • Prices are subject to variation.
  • All current prices are displayed on the same page as product.
  • Promotional offers and prices are as stated, are non-negotiable and not extended in conjunction with any further discount, offer or price match.
  • Any online promotional offer cannot be applied to retrospective or pre-existing orders.
  • We endeavour to ensure all prices displayed are correct at time of publication, however errors can occur from time-to-time. If we discover an error in pricing we will endeavour to notify you immediately.
  • Promotional offers and prices that are stated as ”in any six” apply only to wine, champagne, sparkling and spirits in an order with a minimum of six bottles in one whole order. The ”in any six” price cannot be applied to part, split, retrospective or pre-existing orders.
  • For more information please visit our Terms and Conditions page.
Bayfields Superstore

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