Shipping & Delivery

What are my delivery options?

There are four easy ways to shop with Bayfields, you can

  • Shop In-store
  • Phone through your order to 1300 10 55 88
  • Choose our FREE Click & Collect option, OR
  • We can ship to you via our home delivery option

 

Shop In-store

Our totally independent and family-owned Bayfields Liquor Superstores are conveniently located at

DEE WHY Underneath the Dee Why Grand on level P1 Dee Why : P1, Dee Why Grand Shopping Complex 834 Pittwater Rd, Dee Why, NSW, 2099 
Australia.
BELROSE  5 Hews Parade, Belrose, conveniently located next door to The Belrose Hotel.

We have dedicated parking bays for visiting us and express parking bay for Click and Collect orders.

Operation hours

Dee Why Store

Phone: 1300 10 55 88
Email: [email protected]
Address: Dee Why Grand Shopping Centre Complex, Carpark level P1, 834 Pittwater Road, Dee Why, NSW 2099 Australia

Dee Why Opening Hours

Mon/Tues/Wed : 9am – 8pm
Thur/Fri/Sat : 9am – 9pm
Sun/Pub Hols : 10am – 7pm

Belrose Store

Phone: 02 9975 2053
Email: [email protected]
Address: 5 Hews Parade, Belrose, NSW 2085 Australia (Next to the Belrose Hotel

Belrose Opening Hours

Mon/Tues/Wed/Thurs : 9am – 9pm
Fri/Sat : 9am – 10pm
Sun/Pub Hols : 10am – 9pm

 

Phone orders

If you require extra help with your order, please call us on 1300 10 55 88 during store opening hours.

Click & Collect

You can place an online order anytime, 24 hours, 7 days a week. Your order will be ready for collection within the opening times of the store, and you will receive an SMS when your order is ready for collection. This is generally 60 minutes from when you placed your order. If you have an urgent order or want an update on the status of your click and collect order, or you haven’t received an SMS within the 60 minute timeframe you can always call the store on 1300 10 55 88 for an update. Click and collect is only available within store operating times.

You can also nominate a day and time for collection, as long as it’s at least 60 minutes after placing your order online, and within store operating times. Simply enter any special requests within the ‘special instructions’ field of your online shopping cart
. Sorry but for security integrity we don’t allow anyone but the account and credit card holder to pick up a Click & Collect order. Please note, you will also need photo identification when collecting your order. This assists with prevention of any possible fraudulent use of your credit card.

Please see our FAQ’s section for more details.

Home Delivery

We deliver to anywhere in Australia except for designated “Dry Areas” as outlined in our Terms and Conditions.

Once you place your secure online order, you will receive an automated email with tracking number and tax receipt be return email. Sydney metro and regional orders will be dispatched by fast and reliable services including ‘Australia Post’ or ‘Fastway Couriers’ and hence delivery and trackability of these orders will be subject to their delivery platforms (and accessible via your account login on our website). As we are based in Sydney all our orders are dispatched from Sydney.  In normal circumstances we expect your Bayfields order to be delivered within 3 working days of placing your order, if you live in Sydney.

If you are based in major interstate cities such as Melbourne, Adelaide, Brisbane and country NSW we expect for you to receive your order within 4 working days. For Perth and other regional areas we expect for your order to be received with 5 working. For remote country areas it can take up to 10 working days.

Locals subject to FREE SHIPPING (orders of $150 or more) to local Warringah postcodes (see below) 
By 7pm the next Tuesday OR by 7pm the next Thursday (after placing your online order, whichever comes first) by private Bayfields courier (see below)

Locals under FREE SHIPPING threshold:
Subject to delivery times by ‘Australia Post’ or ‘Fastway Couriers’

Sydney Metro:
Subject to delivery times by ‘Australia Post’ or ‘Fastway Couriers’

Interstate and Regional:
Subject to delivery times by ‘Australia Post’ or ‘Fastway Couriers’

NB: Australia Post and Fastway Couriers deliver Monday to Friday during normal business hours.

Estimated Shipping Calculator

All non-local deliveries are subject to our e-Parcel agreement with Australia Post as set out below. Please note that estimated Shipping prices are a guide only are subject to change without prior notice. Fastway Couriers will incur different pricing schedules.

When you place an order online, your online shopping cart will automatically update with a shipping fee based upon the amount of items in your shopping cart, and the postcode you have entered.

Destination Zone

Price Per 12 Bottles / Price Per 1 Carton Beer

AAT – AntarcticaDue to COVID-19 Currently Suspended
BR – Ballarat$20.00
CB – Canberra$14.00
GC – Gold Coast$25.00
GF – Gosford$14.00
GL – Geelong$25.00
IP – Ipswich$24.00
N1 – Sydney$10.00
N2 – NSW Country$20.00
N3 – Albury$20.00
N4 – Tweed Heads$20.00
NC – Newcastle$14.00
NF – Norfolk IslandDue to COVID-19 Currently Suspended
NT1 – NT NearDue to COVID-19 Currently Suspended
NT2 – NT RemoteDue to COVID-19 Currently Suspended
Q1 – Brisbane$25.00
Q2 – Qld Country Near$40.00
Q3 – Qld Country Mid$46.00
Q4 – Qld Country North$47.00
Q5 – Coolangatta$20.00
S1 – Adelaide$25.00
S2 – SA Country$37.00
SC – Sunshine Coast$24.00
T1 – TasmaniaDue to COVID-19 Currently Suspended
V1 – Melbourne$25.00
V2 – VIC Country$29.00
V3 – Wodonga$20.00
W1 – PerthDue to COVID-19 Currently Suspended
W2 – WA Country SouthDue to COVID-19 Currently Suspended
W3 – WA Country NorthDue to COVID-19 Currently Suspended
W4 – Christmas & Cocos IslandsDue to COVID-19 Currently Suspended
WG – Wollongong$14.00

Alcohol and Dry Area restrictions:


Delivery into the following areas is restricted. Our carriers will not deliver to the following postcodes: Aurukun Postcode – 4871, Bamaga Postcode – 4876, Cherbourg Postcode – 4605, Doomadgee Postcode – 4830, Hope Vale Postcode – 4871, Injinoo Map Postcode – 4876, Kowanyama Postcode – 4871, Lockhart River Postcode – 4871, Mapoon Postcode – 4871, Mornington Island Postcode – 4825, Napranum Postcode – 4874, New Mapoon Postcode – 4876, Palm Island Postcode – 4816, Pormpuraaw Postcode – 4871, Seisia Postcode – 4876, Umagico Postcode – 4876, Woorabinda Postcode – 4713, Wujal Wujal Postcode – 4873 and Yarrabah Postcode – 4871. Please note that these locations may be added to or modified from time to time.

Free Shipping for local deliveries?

DURING STAGE 3 COVID-19 SELF ISOLATION, BAYFIELD’S ARE OPERATING FREE LOCAL HOME DELIVERY EVERY DAY, MONDAY – FRIDAY UNTIL FURTHER NOTICE!
If you are a local resident of the Warringah/Northern Beaches catchment (see specific postcodes below) and spend $150 or over in one transaction, all orders are dispatched by Bayfield’s private courier each Tuesday and Thursday after placing an order – (eg. If you placed your order on Friday by 5pm you will receive the following Tuesday by 7pm. If you placed your order on Wednesday by 5pm you will receive your order by 7pm the following day on Thursday, if you placed your order on Thursday after 5pm you will receive the following Tuesday, etc). If you are a local resident and spend under the free shipping threshold your order will be subject to Australia Post e-Parcel shipping fees (outlined above) and you can expect delivery within 3 working days. If you require your order sooner than this we recommend you use our FREE Click & Collect service whereby your order is available for collection generally 60 minutes after placing within store operating times.

Free Shipping for locals

Orders validated for FREE SHIPPING must be made within the one transactional online order through www.bayfields.com.au and cannot be applied to retrospective, existing or split orders.

Local Postcodes applicable for FREE SHIPPING*

Suburb

Postcode

Akuna Bay2084
Allambi2100
Allambie Heights2100
Avalon2107
Avalon Beach2107
Balgowlah2093
Balgowlah Heights2093
Bayview2104
Beacon Hill2100
Belrose2085
Bilgola2107
Brookvale2100
Careel Bay2107
Castle Cove2069
Church Point2105
Clareville2107
Clontarf2093
Collaroy2097
Collaroy beach2097
Collaroy plateau2097
Cottage point2084
Cromer2099
Cromer heights2099
Curl Curl2096
Currawong beach2108
Davidson2085
Dee Why2099
Dee Why beach2099
Duffys Forest2084
Elanora heights2101
Elvina bay2105
Failright 2094
Forestville 2087
Frenchs forest 2086
Frenchs forest east2086
Freshwater 2096
Great Mackerel Beach 2108
Harbord 2096
Ingleside 2101
Killara2071
Killarney heights 2087
Lindfield2070
Long reef 2097
Lovett bay 2105
Manly2095
Manly east2095
Manly vale2093
Mona vale 2103
Morning bay2105
Narrabeen2101
Narrabeen peninsula2101
Narraweena2099
Newport2106
Newport beach2106
North Balgowlah 2093
North Curl Curl2099
North Manly2100
North Narrabeen2101
Oxford Falls2100
Paradise beach2107
Roseville2069
Queenscliff2096
Scotland Island2105
St Ives2075
Seaforth2092
Taylors point2107
Terrey hills2084
The Basin2108
Warriewood2102
Warringah mall2100
Whale beach2107
Wheeler heights2097
Wingala2099

Delivery & Returns

The first thing to do here is to make sure you have read our Order & Payments section. We want to make sure you know how we have set up our ordering process and that you are comfortable with how it operates. Also, we only accept MasterCard, Visa and American Express cards for online transactions.

How much to deliver to your area? – The Delivery Calculator

So there is no confusion – we charge for delivery (except if you are local, see above for postcode inclusion and spend $150 or more in one transaction). We are based in Sydney so all our freight rates are based on the cost of getting your order to you via Australia Post and Fastway Couriers.

To calculate your postage as you go, enter your state and postcode into the ‘Calculate Shipping’ sections located on each product page OR in the final cart.  We have set the calculator up so that at any given point it will calculate your postage based on the items in your cart.

How long will my delivery take?

You will receive an automated email with tracking number and tax receipt once your order has been received securely by us. Sydney metro and regional orders will be dispatched by fast and reliable services ‘Australia Post’ or ‘Fastway Couriers’ and hence delivery and trackability of these orders will be subject to their delivery platforms (and accessible via your account login on our website). As we are based in Sydney all our orders are dispatched from Sydney.

In normal circumstances we expect your Bayfields order to be delivered within 3 working days of placing your order, if you live in Sydney. If you are based in major interstate cities such as Melbourne, Adelaide, Brisbane and country NSW we expect for you to receive within 4 working days. For Perth and other regional areas we expect for your order to be received with 5 working. For remote country areas it can take up to 10 working days.  Please read our official Terms and Conditions It errs on the maximum number of days for delivery, however we will make every attempt to get your order to you as quickly as possible.

Free Shipping for locals

If you are a local resident of the Warringah/Northern Beaches catchment area (see above postcode inclusion) and spend $150 or over in one transaction you are eligible for Free delivery. All orders are dispatched by Bayfeild’s private courier each Tuesday and Thursday after placing an order – (eg. If you placed your order on Friday by 5pm you will receive the following Tuesday by 7pm. If you placed your order on Wednesday by 5pm you will receive your order by 7pm the following day on Thursday, if you placed your order on Thursday after 5pm you will receive the following Tuesday). If you are a local resident and spend under the free shipping threshold your order will be subject to Australia Post shipping fees and you can expect delivery within 3 working days. If you require your order sooner than this we recommend you use our FREE Click & Collect service whereby your order is available for collection generally 60 minutes after placing within store operating times.

Returns

We doubt you will have an issue however if there is a rare occasion where we have a problem….just phone us on 1300 10 55 88 and we will sort things out with you on the phone.  For our full terms on returns please click on the link.

When will I receive my order?

You will receive an automated email with tracking number and tax receipt once your order has been received securely by us. Sydney metro and regional orders will be dispatched by fast and reliable ‘Australia Post’ or ‘Fastway Couriers’ and hence delivery and trackability of these orders will be subject to their delivery platforms (and accessible via your account login on our website). As we are based in Sydney all our orders are dispatched from Sydney.  In normal circumstances we expect your Bayfields order to be delivered within 3 working days of placing your order, if you live in Sydney. 4 working days if you are in Melbourne, Brisbane, Adelaide and country NSW.  5 working days for Perth and other regional areas. For remote country areas it can take up to 10 working days.  Please read our official Terms and Conditions It errs on the maximum number of days for delivery, however we will make every attempt to get your order to you as quickly as possible.

If you are a local resident of the Warringah/Northern Beaches catchment area (see above) and spend $150 or over, all orders are despatched by Bayfeild’s private courier each Tuesday and Thursday after placing an order – (eg. If you placed your order on Friday by 5pm you will receive the following Tuesday by 7pm. If you placed your order on Wednesday by 5pm you will receive your order by 7pm the following day on Thursday, if you placed your order on Thursday after 5pm you will receive the following Tuesday). If you are a local resident and spend under the free shipping threshold your order will be subject to Australia Post shipping fees and you can expect delivery within 3 working days. If you require your order sooner than this we recommend you use our FREE click and collect method whereby your order is available for collection generally 60 minutes after placing within store operating times.

Can I track my order?

Absolutely, as soon as your order is despatched we will email you a unique tracking number which will allow you to track the progress of your delivery online. Sydney metro, interstate and regional orders will be dispatched by either ‘Australia Post’ or ‘Fastway Couriers’ and hence delivery and trackability of these orders will be subject to their delivery platforms (and accessible via your account login on our website). Local orders will be delivered each Tuesday and Thursday by 7pm following online placement (see above).

What if I haven’t received my order by the specified time?

If you haven’t received your order with the timeframe for your selected delivery option listed above, please make contact with us by phoning 1300 10 55 88 or emailing us at [email protected] 

What time will my delivery arrive?

Locals subject to FREE SHIPPING:
By 7pm each Tuesday / Thursday by private Bayfields courier

Locals under FREE SHIPPING threshold:
Subject to delivery times by ‘Australia Post’ or ‘Fastway Couriers’

Sydney Metro:
Subject to delivery times by ‘Australia Post’ or ‘Fastway Couriers’

Interstate and Regional:
Subject to delivery times by ‘Australia Post’ or ‘Fastway Couriers’

What if I am not there to receive my order?

Under the ”Delivery Options” in the secure shopping cart section you will be prompted to nominate the following options should you not be at home at the time of your delivery:

  • On the porch
  • At front door
  • Return to Bayfields Superstore
  • My local Post Office
  • Other (we cannot deliver to an alternative site or address)

Please note that if you are local customer and are subject to free delivery by our Bayfields private courier all options above are available with the exception of Australia Post.

If you are concerned that you will not be available to receive your delivery during business hours we suggest (where possible) to provide your work address instead of your residential address.

Please note that Bayfields Hotels Retail Group accepts no liability for lost or stolen orders as a result of preferred onsite delivery alternative options should you not be at home to sign for delivery.

Please note that deliveries may not occur at any unattended address of the following circumstances apply and as assessed by our delivery partners at time of delivery: 

  • The address is unclear, ambiguous, or has a current redirection or hold in place
  • There is no clear delivery instruction authorising them to leave the parcel in a safe place
  • Somebody is home but they cannot provide proof of age
  • There is a risk that minors will access alcohol
  • The site cannot be safely accessed
  • There is no secure location to leave the goods
  • There is no suitable location to leave the goods that is not visible from the street or public view
  • There is a possibility the goods will be damaged due to increment weather, interference, damage by pets or external element

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