We work hard at promoting lines and brands that we have plenty of stock of, however out-of-stocks do happen from time to time.  If this does occur we will call you as soon as we receive your order, and offer you the opportunity for a full refund, part order (if applicable) or to place items on back-order.

Most if not all Click & Collect orders will be available to collect on the same day (subject to opening and closing times) and generally ready within 60 minutes. You will receive an SMS when your order is ready for collection. Click & Collect is only available with out store opening times. If an order is placed after our stores are closed, we will text you the next day when your order is ready.

If you have an urgent order or want an update on the status of your click and collect order, or you haven’t received an SMS within the 60 minute timeframe you can call the store on 1300 10 55 88 for an update.

Absolutely, our online store is conveniently available 24 hours, 7 days a week to place an order. However your order will be ready for collection within the store opening times, and once you have received an SMS notifying you that your order is ready for collection.

Absolutely, you can also choose a preferred day and time for collection, by entering any special requests within the ‘Order Notes’ field of your online shopping cart.  So long as it’s at least 60 minutes after placing your order online, and within store opening hours.

For security integrity, we don’t allow anyone but the account and credit card holder to pick up a Click & Collect order.

You will also need photo identification when collecting your order. This assists with prevention of any possible fraudulent use of your credit card. 

For same day Click & Collect orders we are unable to guarantee that your order will be chilled. For orders that are picked up 24 hours after placing we can place in chiller, simply enter any special requests with the Order Notes fields of your online shopping cart.

The maximum for in-store, home delivery and click and collect options are as follows:
60 units of wine, 5 cartons of beer (including ciders) and 12 bottles of spirits in any one order. Should your requirements exceed this amount please call the store on 1300 10 55 88 during store opening hours and we’ll do our best to accommodate your request. Items that feature within our ‘Weekly Specials’ section may also be subject to order limitations.